1) Data we collect
Contact form data: When you submit the contact form, we may collect your name, email address, optional phone number, selected topic, and the content of your message.
Newsletter request data: If you use the newsletter subscription modal (where available), we may collect your name, email address, and consent confirmation.
Technical data: Like most websites, our servers may log limited technical information such as your IP address, device and browser type, and timestamps. This data is typically used for security and performance.
No sensitive data requested: We do not ask you to provide payment details, government IDs, or special category data (such as health or biometric data) through our website.
2) How we use personal data
We use personal data for the following purposes:
- To respond to enquiries and support requests.
- To evaluate partnership proposals and collection requests.
- To improve accessibility and usability based on feedback.
- To maintain website security and prevent abuse.
Our lawful bases under UK GDPR depend on the context. Typical bases include legitimate interests (replying to enquiries, maintaining security) and consent (newsletter subscription, optional preference cookies).
5) Data retention
We keep personal data only as long as necessary for the purpose it was collected.
- Contact requests: typically retained up to 12 months after the issue is resolved, unless a longer period is required for legal reasons.
- Partnership discussions: may be retained longer to manage ongoing relationships.
- Security logs: retained for a limited period appropriate to the security purpose.
6) Your rights
Depending on your situation, you may have rights to access, correct, delete, restrict, or object to processing of your personal data. You may also have a right to data portability.
If processing is based on consent, you can withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing before withdrawal.
You may also complain to the UK Information Commissioner’s Office (ICO). More information is available at the ICO’s official website.
7) Contact us about privacy
If you have privacy questions or requests, contact us using the details below. To help us verify your request, include the email address you used and a clear description of what you need.
- Tero Library Ltd, 14 King Street, Floor 2, Manchester, M2 6AQ, United Kingdom
- [email protected]
- +44 161 399 1284
8) Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date at the top of this page.